7cup Privacy Policy – Our Commitment to Protecting Your Data

7cup (7cup.biz) is an online betting and gaming platform operated for users in Bangladesh. This privacy policy explains how 7cup collects, processes, and stores your personal information when you use our website or app.

This Privacy Policy applies when you visit the 7cup website, register an account, use any of our games or betting services, or contact our customer support.

By creating an account with 7cup, you agree to this privacy policy. If you do not accept any part of this policy, please refrain from using our services and contact our support team.

7cup collects two types of data: information you provide directly, and information collected automatically through your use of our services.

We do not collect sensitive information (such as religious identity or political views) without your consent. Health-related information is only collected if you voluntarily provide it as part of our responsible gaming program.

7cup uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary. Below are the main purposes for which we use your data:

• Account management: Your identity and contact details are used to create and manage your account and to ensure its security.
• Transaction Processing: Your financial information is used to process deposit and withdrawal requests and to maintain records of financial transactions.
• Customer Support: Your information is used to respond quickly to your questions, complaints, or support requests.
• Security & Fraud Prevention: Device and behavioral data is analyzed to detect suspicious activity and keep your account secure.
• Legal obligations: Data is retained as required to comply with Anti-Money Laundering (AML) and KYC regulations.
• Responsible Gaming: Betting behavior is monitored to provide support to players showing signs of problem gambling.
• Service improvement: We analyse user experience data to continuously improve our platform.

7cup never sells your personal data. However, in certain circumstances, limited information may be shared with third parties. These cases are clearly outlined below:

• Payment processors: Approved payment gateways including bKash, Nagad, and Rocket receive only the information necessary to process transactions.
• KYC Verification Agencies: Licensed third-party agencies may be used for identity verification purposes.
• Law Enforcement: Data may be disclosed in response to a court order or a lawful government request.
• Anti-Fraud System: Specialist security providers engaged in fraud detection and prevention may access a limited subset of data.
• Business Transfer: In the event of a change in ownership of 7cup, your data may be transferred to the new owner; however, this policy will remain in effect.

7cup uses cookies and similar technologies on its website to enhance your browsing experience and ensure our services function properly. Cookies are small text files stored in your browser.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may prevent some 7cup services from working correctly.

7cup uses industry-leading security technology to keep your data protected. Our security team monitors systems 24/7, and any suspicious activity is addressed immediately.

• All data transfers are encrypted using TLS 1.3 protocol.
• Stored data is secured with AES-256 encryption.
• Passwords are stored using bcrypt hashing and are never stored in plain text.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available for all accounts.
• Data backups are maintained across multiple secure servers.

Every 7cup user has important rights regarding their personal data. We fully support these rights and are committed to upholding them properly.

To exercise any of these rights, email our support team: privacy@7cup.biz – We will respond within 30 days.

7cup does not retain data beyond defined periods. Each data type has a set retention limit, and once that period expires, the data is securely deleted unless a legal requirement mandates otherwise.

• Account data: 5 years after account closure.
• Financial transaction records: 7 years, as required by law.
• Customer support correspondence: 3 years.
• Betting history: 5 years.
• Login logs and security data: 1 year.
• Marketing consent records: 3 years after consent is withdrawn.

7cup strictly does not provide services to anyone under 18. We do not collect personal data from minors. If we become aware that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.

If parents believe their child is using our platform, please contact us immediately support@7cup.bizto let us know.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team. We take all requests seriously and respond promptly.

• Email: privacy@7cup.biz
• General Support: support@7cup.biz
• Response time: typically 24–72 hours.

If your concern cannot be resolved through us, you have the right to lodge a complaint with the relevant data protection authority.