Welcome to the 7cup FAQ page. Here you'll find clear, straightforward answers to the most common questions from our members in Bangladesh. Whether you're a new member or an experienced bettor, you'll find everything you need right here.
Account FAQs
To register, you'll need a valid email address, a mobile number, your full name, and a strong password. You must also be 18 years of age or older. A copy of your National ID or passport may be requested to verify your identity when making your first deposit.
Click the "Forgot Password?" link on the login page. Enter your registered email address and you'll receive a reset link. Click the link to set a new password. If you don't see the email, check your spam folder. If the issue persists, contact us at support@7cup.biz.
Per 7cup's policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being closed and any balances being forfeited. If you're having trouble accessing your existing account, please contact support directly.
Account verification is usually completed within 24 to 48 hours. During peak periods, it may take up to 72 hours. For faster verification, make sure to upload clear, legible photos. You'll receive a confirmation email once verification is complete.
Payment & Deposit Questions
7cup currently supports deposits via bKash, Nagad, Rocket, Dutch-Bangla Mobile Banking, and credit/debit cards. Instant deposit confirmation is guaranteed across all methods. Any new payment options will be updated on the Payment page as they become available.
The minimum deposit at 7cup is just ৳200. However, a specific deposit amount may be required to qualify for the welcome bonus — check the bonus page for details. Maximum limits may vary depending on your mobile banking provider or card payment method.
Deposits via bKash, Nagad, and Rocket are usually credited to your account within 1-5 minutes. Card payments may take 5-15 minutes. If your balance is not reflected after 30 minutes, please contact support with your transaction ID.
7cup does not charge any hidden fees on deposits or withdrawals. However, your mobile banking provider or bank may apply their own transaction fees — this is determined by your service provider's policy and is not related to 7cup.
Withdrawals & Cashouts
Withdrawal requests are typically processed within 1–3 hours. Requests submitted after midnight may be processed the following morning. If your account hasn't been verified, withdrawals may take longer. Keeping your account verified ensures the fastest possible withdrawal times.
The minimum withdrawal is ৳500, and the daily maximum is ৳1,00,000. Higher limits may apply for VIP members. Large withdrawals may require additional verification — this is entirely for your protection.
If your withdrawal is rejected, you'll typically receive an email explaining the reason. Common reasons include: incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. Resolve the issue and resubmit your request, or contact support for assistance.
Betting FAQs
7cup offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, kabaddi, and hockey. cricket and football are the most popular among our Bangladeshi members. You can also bet on international leagues and tournaments.
Live betting lets you place bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. On 7cup's live betting interface, you can follow the score, overs, and live stats. Make your decisions quickly — live odds move fast.
Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can partially or fully settle your bet before the match ends. The Cash Out option is available on select events and will appear directly on your bet slip.
If a match is completely cancelled, your stake will be refunded. If a match is partially completed, the bet will be settled according to 7cup's official rules. Refunds are typically credited to your account within 24 hours. Full details are available on the Terms & Conditions page.
Bonus & Promotions Questions
After opening a new account, your welcome bonus will be credited automatically when you make your first deposit. The bonus percentage and maximum amount may change from time to time, so check the bonus page for the latest details. If a bonus code is required during registration, make sure to enter it correctly.
Wagering requirements mean you must place a certain amount in bets before you can withdraw bonus funds. For example, a 5x wagering requirement on a ৳100 bonus means you need to complete ৳500 in bets. Each bonus has its own wagering conditions, which are clearly stated in the bonus offer details.
Once a free bet is added to your account, you'll see a "Use Free Bet" option on the bet slip. If your free bet wins, you can withdraw the winnings minus the original stake amount. Free bets are typically valid for 7 days and will expire automatically if unused.
Game-Related Questions
7cup offers 500+ games, including Live Casino, slots, virtual sports, crash games, card games, and lottery-style games. New games are added regularly and can be found on the /new-games page.
Yes, all games on 7cup are fully optimized for mobile. They run smoothly on both Android and iOS devices via your browser. With a stable internet connection, you can enjoy Live Casino games with no issues at all.
Security Questions
7cup is a licensed and regulated online gaming platform. All transactions are secured with SSL encryption. Your personal and financial information is stored under strict security policies and is never shared with third parties.
Go to Account Settings and enable two-factor authentication (2FA) under the "Security" section. You can use an OTP sent to your mobile number or the Google Authenticator app. With 2FA enabled, no one can access your account even if they know your password. We strongly recommend keeping it turned on.
If you notice any unrecognized logins or transactions on your account, change your password immediately and contact us at support@7cup.biz with full details. Our security team will investigate and take action within 24 hours. You can also have your account temporarily locked if needed.
Helpful Tips
If you can't find your answer on the 7cup FAQ page, reach out to us directly via live chat support. Our Bengali-speaking support team is available 24/7, every day of the week — and you'll typically get a response within 5 minutes.
Please note: 7cup is strictly for users aged 18 and above. Bet responsibly and stay within your budget. If you need help, Responsible Gaming View page.